Contact the right team, faster

Send support, privacy, owner, or partnership inquiries from one polished contact hub.

This page is designed to route requests more clearly than a generic contact form. Choose the right inquiry type, review the direct channels, and use the linked support resources when a self-service answer is faster than waiting for a reply.

Open the contact form Browse help resources

Response target

Within 24h

Standard support response time for business-day inquiries that do not require escalation.

Direct channels

3 primary inboxes

Support, privacy, and business requests each have a clear point of contact.

Office

Jemo Mall, Addis Ababa

Office number 329, with published support hours shown below for contact planning.

01

Send a message

Choose the right subject before filling in the details

Use the inquiry shortcuts below to route the request correctly, then submit the form with enough detail for the team to act without coming back for basic clarification.

By submitting this form, you agree that we may use your information to respond to your request in line with our Privacy Policy.

Current routing

Recommended inbox:

What helps us reply faster

  • Include booking dates, payment references, or account email where relevant.
  • Describe what happened before the issue started, especially for technical problems.
  • Use the correct subject if the request involves privacy or owner onboarding.

Response expectations

Most standard inquiries are answered within 24 hours on business days. Privacy or partnership requests may need additional review before a full response is issued.

02

Direct channels

Talk to the right inbox instead of guessing

General support

support@futsal.et

Best for routine questions, booking support, technical issues, and account help.

Open email

Privacy and legal

privacy@futsal.et

Use this for data requests, privacy complaints, policy clarification, and legal/privacy issues.

Open email

Business and partnerships

info@futsal.et

For owner onboarding, venue partnerships, collaborations, and commercial inquiries.

Open email
03

Support details

Operating details you may need before contacting us

Support hours: Monday - Sunday, 9:00 AM - 5:00 PM

Office address: Jemo Mall, Addis Ababa, Ethiopia, office number 329

Response time: Most inquiries are answered within 24 hours on business days.

Business email: info@futsal.et

04

Best use cases

When this page is the right place to start

Use this page for

General support, technical problems, owner onboarding, partnerships, and privacy-related questions.

Use policy pages for

Published rules, privacy details, and quick self-service answers that do not require account-specific review.

05

Quick resources

Sometimes the fastest answer is already published

Resource

Help Center

Browse organized support tracks and live-filter help topics before you send a message.

Open page

Resource

FAQs

Check the most common questions first if the issue looks like a standard platform flow.

Open page

Resource

Privacy Policy

Review how personal data is collected, used, stored, and protected before sending a privacy request.

Open page

Resource

Terms of Service

Use the published platform rules when the question depends on bookings, refunds, or user responsibilities.

Open page
06

Before you send

A few details can dramatically improve response quality

Include references

Add booking dates, payment references, venue names, or screenshots when they directly explain the issue.

Use the right inbox

Privacy and business matters should go to their dedicated addresses rather than the general support path.

Check resources first

Help Center, FAQs, Privacy Policy, and Terms of Service may already answer the issue without a wait time.