Book faster
Find fields, hold a slot for 10 minutes, and submit payment from one place.
Manage teams
Captains can organize members, bookings, and match participation more easily.
Trusted operations
Owner and admin workflows help reduce confusion, fraud, and double booking.
A captain selects a playground, date, and time slot. The platform checks availability, places a temporary hold, and lets the captain submit payment. Once the required review steps are completed, the booking is confirmed.
When a captain chooses a slot, Futsal ET can reserve it temporarily for 10 minutes. This helps prevent two people from trying to book the same slot at the same time. If payment is not submitted in time, the hold may expire automatically.
Yes. Some bookings still require owner or admin review after payment submission, especially when manual proof is used or additional verification is needed.
Futsal ET can support online gateway payments as well as manual transfer proof uploads, depending on the booking flow or feature enabled for that playground or service.
Refund handling depends on the original payment path and the cancellation rules that applied to the booking. Some refunds can go back through the payment gateway, while others may require manual review.
Captains can generally create or manage bookings, coordinate teams, submit payments, and handle match participation workflows. Regular players usually have more limited team and booking permissions.
Yes. Teams can evolve as captains add members, approve requests, or reassign roles. Platform permissions are usually tied to the role currently assigned to the account.
Owners can usually manage playground listings, pricing, schedules, and booking-related approvals from their dashboard. Exact tools can vary depending on the enabled owner workflow.
Owner withdrawals are generally based on wallet balances tracked inside the platform. Requests may go through verification, reconciliation, and approval checks before being released.
Depending on the feature you use, the platform may store account information, booking details, payment references, team activity, and customer support history. The privacy policy explains these categories in more detail.
Privacy-related requests should be sent to the dedicated privacy contact, while general support issues can go to support. Include enough identifying information for the team to verify the request safely.
They should contact support with the relevant booking, payment, or account context so a real person can review the issue. FAQs help with common flows, but they do not replace account-specific support.
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Still need help
Contact the team for account-specific questions
General support
support@futsal.etPrivacy requests
privacy@futsal.et