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Try broader terms like booking, refund, owner, privacy, or password. If the issue is still unresolved, use the support contact section below.
Getting started
Set up the right role and learn the basics quickly
Start with account setup, platform navigation, and the first actions that matter for your role.
Step 1
Create your account
Sign up as a player, captain, or owner and complete the core account information needed for your profile.
Step 2
Explore the platform
Browse playgrounds, team options, match updates, store items, and support resources before taking action.
Step 3
Take the next action
Book a field, manage a team, publish a venue, or review your dashboard based on the permissions tied to your role.
Bookings
Help with slot holds, confirmation states, and cancellations
Use this section when a reservation is pending, held, expired, or needs clarification before match time.
Guide
How slot holds work
Understand the 10-minute temporary reservation window and what happens if payment is delayed.
Status
Why a booking is still pending
Learn the difference between held, submitted, approved, confirmed, expired, and cancelled statuses.
Policy
Cancelling a booking
Review cancellation timing, possible penalties, and how refund handling may be affected.
Access
QR and booking verification
See how check-in or booking verification can be used to confirm access to a reserved playground.
Payments
Payment routes, proof review, and refund handling
Get clarity on what payment success means, when approvals still apply, and how manual review can affect timing.
Gateway
Online payment guide
Use supported gateways like Chapa and understand why payment success may still require review.
Review
Manual proof submission
See what proof is acceptable, how reviews work, and why incomplete evidence may cause delays.
Refunds
Refund timelines
Check how refund timing depends on booking rules, gateway processing, and verification workflows.
Teams
Support for captains, roles, and roster management
Find the guidance that helps captains stay organized and keeps player participation predictable.
Setup
Create and manage a team
Set up a team, invite members, review join requests, and keep your roster organized.
Captain
Captain responsibilities
Handle bookings, submit payments, and coordinate match participation on behalf of the team.
Leadership
Changing captain roles
Learn how a captain can transfer leadership while preserving team continuity.
Payments
Player contributions
Understand the current approach where players pay the captain outside the platform.
Owners
Venue management, pricing controls, and payout workflows
This section is tuned for owners who need operational support rather than player-side booking answers.
Listing
Listing a playground
Publish your field details, amenities, pricing, availability, and images with confidence.
Rates
Rate and schedule management
Set dynamic pricing, operating hours, blackout dates, and other field rules.
Wallet
Wallets and withdrawals
Track earnings, pending balances, transaction history, and payout request workflows.
Accounts and security
Recover access and keep accounts protected
Use these resources for password recovery, login problems, and suspicious activity concerns.
Access
Resetting your password
Recover account access securely using your email or supported verification flow.
Safety
Protecting your account
Keep your credentials safe, use trusted devices, and report suspicious activity immediately.
Policies and legal
Direct access to the policy pages users ask for most
Use the legal pages below when a support answer depends on privacy, platform rules, or published policy language.
Policy
Privacy Policy
See how personal data is collected, used, stored, and protected.
Open pagePolicy
Terms of Service
Review the rules for bookings, payments, user responsibilities, and platform use.
Open pageGuide
FAQs
Get quick answers to the most common questions across the platform.
Open pageContact support
Still need help from a real person?
Reach out for booking issues, payment questions, owner setup help, privacy requests, or technical support. The more context you include, the faster the support team can move from clarification to resolution.
Support contacts
General: support@futsal.et
Privacy: privacy@futsal.et
Business Email: info@futsal.et
Business Hours: Monday - Sunday, 9:00 AM - 5:00 PM