Who we are
The organization responsible for your data
Data Controller
Futsal ET
This platform manages bookings, payments, listings, teams, and customer support services.
Privacy Contact
privacy@futsal.et
Contact this address for data rights requests, corrections, deletions, or privacy complaints.
This policy applies to platform users including players, captains, playground owners, administrators, visitors, and store customers.
Data we collect
Information that helps operate the platform
Account data
Name, email, phone number, password hash, profile image, role, and account status.
Team data
Team membership, captain assignments, join requests, and related messages.
Booking data
Selected playground, booking date, time slot, hold window, payment state, QR check-in, and dispute records.
Payment data
Payment method, gateway reference, amount, wallet entries, withdrawals, and proof uploads where applicable.
Location and device data
Approximate or precise location if you enable it, IP address, browser details, app data, and device identifiers.
Store and review data
Orders, invoices, customer support history, ratings, comments, and uploaded media.
How we use data
Why this information is needed
Operate the platform
We use data to create accounts, manage teams, publish playground listings, process bookings, run 10-minute slot holds, verify check-ins, and provide support.
Process payments and settlements
We use payment and wallet records to manage Chapa transactions, manual proof verification, approval workflows, refunds, and owner withdrawals.
Improve safety and reliability
We monitor misuse, suspicious activity, unauthorized access attempts, and policy violations to protect users and the platform.
Transfers
How storage and cross-border processing are handled
We aim to store and process personal data in Ethiopia wherever practicable. If cross-border transfers occur, we will only do so in line with applicable law and with appropriate safeguards, approvals, or explicit informed consent where required.
Security
Controls designed to protect your information
Access controls
Role-based access control and limited administrative access.
Transmission safeguards
Encryption in transit and protective controls for sensitive records.
Operational resilience
Logging, monitoring, backups, and incident response processes.
Retention
How long records may be kept
We keep personal data only as long as needed for platform operations, support, compliance, fraud prevention, and legal recordkeeping. Financial, booking, wallet, and tax-related records may be retained longer where required by applicable law.
Your rights
Choices and requests you can make
To exercise these rights, contact privacy@futsal.et and describe the request clearly.
Minors
Use by younger users
We do not knowingly allow children under the permitted age threshold to use the platform without valid authorization from a parent or guardian where required.
Policy updates
How changes will be communicated
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the platform or by other appropriate means.
Contact us
Questions, complaints, or privacy requests
Support
support@futsal.etAddress
Jemo Mall, Addis Ababa, Ethiopia, office number 329